Filter replacement is done every 6 months for the first 2 stage filters and every 12 months for the last 2 stage filters. We must also consider the quality of your water source, water pressure, and consumption to determine the optimal time for you to change filters. [Click here] to view our complete guide for filter replacements.

You may change the filters yourself (with real-time virtual assistance from our OZEMTechnicians). You may also avail of the filter replacement service by our OZEMTechnicians, subject to a minimal service fee. If you have any questions regarding filter replacements,

You may order the filters through our Shopee or Lazada page. You may also avail of the filters and other parts at our Customer Care and Service Center located at Unit K, 2nd Floor, Rizalina II Building, Quezon Ave., Quezon City).

Pre-filters are recommended when the water source is a deep well. Deep well water has not been pre-treated, hence, it is necessary to utilize our pre-filters to guarantee the quality and safety of the product water.